MitThai.com มิตรไทยดอทคอม

Mr. Simon Ma, Managing Director Asia and Mr. Montri Trainaphakul, Country Manager, Thailand, Freshwoks Inc. co-signing the appointment contract with Mr. Chaiwat Likhitchanyakul, Vice President of Solutions Integration Group and Mr. Nitis Chaichamnapai, Assistant Vice President of Solutions Integration Group, Metro Systems Corporation Public Company Limited to be the official distributor of Freshworks, a solution from Freshworks Inc. This collaboration will help expand customers base in various business sectors, reinforcing our position as the leading IT solution provider in Thailand.

Mr. Chaiwat Likhitchanyakul, Vice President of Solutions Integration Group, Metro Systems Corporation Public Company Limited said “The quality of service is the key to Metro Systems Public Company being able to build trust with customers in Thailand over a period of over 38 years. However, having a strong business partner will increase business performance. With Freshworks solution called Freshservice, with the latest Generative AI technology, making the organization to be the market leader. We are confident this partnership will be able to raise the business success, drive great business strategy and grow sustainably forever in Thailand"
Mr. Simon Ma, Managing Director Asia, Freshwoks Inc. said “We have seen a significant increase in demand for modern IT service management and customer service software in Thailand. We are looking for ways to improve efficiency that work in a hybrid work environment with Freshworks Gen-AI powered solutions and offering attractive options for reducing operational costs while increasing productivity.

Our continued focus and investment in Thailand. We are pleased to partner with Metro Systems Corporation Public Company Limited that has a strong track record, team, and technology capabilities that help companies achieve their key technology goals. We believe that the collaboration between Freshworks Inc. and Metro Systems Corporation Public Company Limited will help companies in Thailand maximize the benefits of implementing Freshworks solutions and make them cost-effective.”
AI-powered IT service management solutions for your business at every stage of growth.

Freshservice by Freshworks is a cloud-based, intelligent service management solution that scales for businesses of all sizes. It delivers end-to-end service delivery to employees, streamlining business operations, accelerating time to value, and increasing employee satisfaction. Freshservice also offers a fully featured, ready-to-use, and easy-to-use service desk that can be quickly deployed for immediate results, empowering employees to work anytime, anywhere, on the channel of their choice. Powered by a native AI engine called Freddy-AI, Freshservice empowers agents, humanizes employee experiences, and supports more efficient service management. Designed specifically for collaboration between IT and business teams, it delivers consistent service delivery, with no-code automation and enterprise-scale integrations that drive higher ROI and business results.
About Freshworks Inc.:
Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their customers and employees. Our AI-powered customer and employee experience solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees. Freshworks is headquartered in San Mateo, California, and operates around the world serving more than 68,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.’

About Metro Systems Corporation Public Company Limited:
Metro Systems Corporation Public Company was established on January 6, 1929, for over 38 years in the business of providing information technology services by selling computers, hardware, systems, software, software applications, computer supplies, and computer accessories Develop programs based on customer needs, including comprehensive IT security services MSC “Pursuit of excellence to serve our clients the best IT Solutions.”

For more information, please contact Ms. Supaphan Thuankamjorn at 02-089-4938 email: supapthu@metrosystems.co.th Website: https://www.metrosystems.co.th/